Xiaomi has recently been fined 3.2 million euros ($3.234 million) by local officials in Italy.
According to Italy’s competition commission, the manufacturer of smartphones don’t fix the various devices’ primary issue. The warranty is still valid on these phones. However, when the product has some scratches or other small flaws, the manufacturer declines the devices to repair. In Italy, Xiaomi was recently fined nearly 3.2 million Euros.
Xiaomi talked to the media and the company claims to be aware of the decision made by the Italian Competition Authority (AGCM). As a result, they are examining the cause.
“WE REITERATE THAT XIAOMI ITALY HAS ALWAYS ADHERED TO LEGAL AND COMPLIANT OPERATIONS AND ABIDES BY THE RELEVANT LAWS AND REGULATIONS OF THE BUSINESS LOCATION. WE ARE COMMITTED TO PROVIDING EVERY ITALIAN USER WITH THE MOST PERFECT AFTER-SALES SERVICE EXPERIENCE POSSIBLE.”
The statement made by Italian Competition Authority (AGCM) on Friday.
In a statement to the local media, Xiaomi said that it was aware of the decision and was investigating its reasons. The company reaffirmed that it has always conducted its business in a legal and compliant manner, in accordance with all applicable local rules and regulations. The company is dedicated to give each customer the finest after-sales service experience, according to the statement.
In a larger effort to hone its R&D capabilities and investigate new technologies, Xiaomi’s chairman and CEO, Lei Jun, stated earlier this month that the company expects to invest more than 100 billion yuan into research and development over the next five years.
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